Technical Account Manager

Technical Account Manager Compensation: $120K–$180K base + equity Location: San Francisco, CA (5 days/week in office) Work Policy: On-site only Sponsorship: TN and OPT visa holders welcome Stage: Seed-stage AI startup | $3.1M funding | Founded 2022

Who Are We? We’re a seed-stage, Y Combinator-backed AI startup rebuilding trust and safety infrastructure for the modern internet. Our platform provides a unified API and end-to-end system that helps companies integrate best-in-class safety tooling—covering detection, enforcement, observability, and moderation workflows in one cohesive product.

Built by engineers from leading Trust & Safety teams, we apply AI agents to billions of events per day to reduce fraud, abuse, spam, and manipulation at scale. We’ve grown revenue 15x in the past year and support enterprise customers ranging from Fortune 500 companies to high-growth unicorns.

This is foundational team territory. You won’t be inheriting a mature TAM playbook—you’ll be helping shape it.

What’s in It for You? You’ll join early enough to meaningfully influence customer success strategy and technical account management from the ground up.

You’ll work directly with enterprise customers tackling real-world fraud and abuse challenges at scale—complex data environments, sophisticated technical teams, and AI-driven systems.

You’ll build deep product expertise in AI infrastructure, APIs, and data pipelines—positioning yourself at the intersection of customer strategy and technical execution.

You’ll gain exposure to leadership and product teams, acting as the feedback loop that shapes product evolution.

You’ll receive competitive compensation, meaningful equity, platinum-tier health benefits, unlimited PTO, daily meals in-office, and a 401(k).

What Will You Do? Serve as the primary post-integration technical point of contact for enterprise customers, deeply understanding their architecture, data flows, and system integrations.

Pull and analyze customer data using SQL to measure performance, identify optimization opportunities, and support strategic discussions.

Guide customers through advanced configurations, best practices, and ongoing technical adoption to maximize platform value.

Diagnose and resolve complex SaaS and API-related issues in partnership with engineering and product teams.

Monitor deployment health and proactively surface risks before they impact operations.

Create scalable documentation, technical guides, and internal enablement resources.

Partner closely with Customer Success Managers to support QBRs, expansion discussions, and strategic engagements.

Act as the product expert—translating customer feedback into actionable insights for roadmap development.

What Will You Need? 3+ years of experience in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role in B2B SaaS with enterprise clients.

Strong SQL proficiency—you’re comfortable writing queries and pulling meaningful insights from customer data.

Technical fluency across APIs, SaaS platforms, data pipelines, monitoring tools, and complex system architectures.

Ability to translate sophisticated technical concepts into clear, actionable guidance for both engineers and non-technical stakeholders.

Experience operating in fast-paced startup environments with high ownership and ambiguity.

Strong communication skills and a consultative, customer-first mindset.

Bachelor’s degree in Computer Science, Engineering, or a related technical field strongly preferred.

AI/ML systems or policy configuration exposure is a plus.

We’re specifically looking for junior-to-mid level candidates who are analytical, technically sharp, and motivated to grow in a high-ownership, enterprise-facing role.